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Help desk software ticketing systems assist IT departments and other organizations track their workflow, tasks, knowledge, and assets. They have become an integral part of most help desk departments. For a company starting out, popular commercial help desk programs such as BMC Remedy ARS, Clarify, Quantum, and CA Service Desk can be prohibitively expensive and time consuming to configure. For example, a frequent complaint of Remedy ARS is that it takes a lot of effort to administer and customize.

An IT department in a small, but growing company may want to consider free open source help desk software before spending thousands on a commercial help desk software package. In many cases, the free open source software does everything that's needed.

RT - Open Source Help Desk Software

RT, which stands for Request Tracker, is an free, enterprise grade, open source software package that does most of things done by bigger commercial help desk software such as Remedy and Service Desk. It does the usual things such as open tickets and log all activity on a ticket with an easy to use web GUI.

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